Customer Service Representative

Osceola County Farm Bureau
Customer Service Representative

Osceola County Farm Bureau is a membership-based organization that works toward the
betterment of those engaged in agriculture. We provide an array of member benefits to both
farmer members and non-farmer members. Insurance is one of our largest member benefits
and we are in search of a Customer Service Representative who would be responsible for
maintaining solid relationships with our members by handling inquiries and concerns with
speed and professionalism through daily interaction with members, insurance carriers, and
fellow employees.
The candidate will interact with agents and members in person or telephone, process changes,
payments, provide information and handle general office responsibilities. The candidate must
be able to function in a fast-paced environment, multitask, be a team player and have a Great
Positive Attitude. The candidate will also assist and be the primary backup for bookkeeping
and federation activities.
Benefits/Perks
 Competitive Pay
 Professional Development
 Paid time off
DESCRIPTION OF ESSENTIAL DUTIES:
 Complete applications and paperwork required for new P&C business and changes to
existing business.
 Bind P&C coverage according to insurance regulations and company guidelines.
 Schedule appointments.
 Complete follow-up requests to members on insurance services.
 Provide quotations for P&C insurance coverage.
 Handle routine correspondence from the home office.
 Accept membership payments, premium payments for new business and renewals.
 Prepare, process, review, and monitor applications, changes, binders, etc.
 Perform in a manner that will prevent errors and omissions.
 Attend meetings and training as required.
 Backup for bookkeeping and federation activities.
OTHER RESPONSIBILITIES/REQUIREMENTS
 Other duties as assigned by manager.
 Computer skills and abilities are necessary.
 Development of skills and knowledge of product lines and offered services.

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:
 High School diploma or GED required.
 Have (or willing to get) Florida License 4-40 Customer Service Insurance license
 Ability to pass a background test.
 Must possess a valid Florida driver’s license.
 Ability to handle confidential information, accuracy, and attention to detail.
 Ability to relate to and work with various people in a professional manner.
 Must be able to read, analyze, and interpret policies, coverages, regulations,
instructions, manuals, and other documents as required.
 To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed are representative of the knowledge, skill,
or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
 QuickBooks Desktop experience preferred.
 Ability to work with volunteer board members in a professional manner.
SUPERVISORY RESPONSIBILITIES:
 None.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Normal office environment with occasional travel necessary to attend training and meetings.